Frequently Asked Questions
Everything you need to know about our premium rugs and services.
What materials are used in Weft Rugs?
We use a variety of high-quality materials including premium wool, sustainable jute, and durable synthetic fibers to ensure longevity and comfort in every piece.
How long does shipping take?
Standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 14-day return window for all unused rugs in their original packaging. Please contact our support team to initiate a return process.
How should I clean and maintain my rug?
We recommend regular vacuuming without a beater bar and immediate spot cleaning for spills. For deep cleaning, professional rug services are advised once a year.
Are the colors on the website accurate?
We strive to display our products as accurately as possible. However, colors may vary slightly depending on your screen settings and the lighting in your home.
Do you offer custom sizing for rugs?
Currently, we provide a wide range of standard sizes. For specific custom inquiries, please contact our customer service team to discuss available options.